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Questions fréquentes - ATMB Plus proche

Questions fréquentes

Informations sur le service

 

D’où proviennent les produits proposés à la réservation ?

La quasi-totalité des fruits et légumes sont locaux, ils sont issus de l’exploitation de Thierry Cheneval, maraîcher bio situé à Contamine-Sur-Arve.

 

Où et quand dois-je me rendre pour récupérer mon panier ?

La distribution des paniers se fait le vendredi soir de 16h à 19h sur l’aire de péage de Nangy dans le sens Genève à Chamonix.

Pour y accéder en toute sécurité, il faut emprunter la voie de droite au péage.

 

Quels sont les moyens de paiement acceptés ?

Tous les moyens de paiement sont acceptés, vous réglez directement votre panier auprès du producteur lors de son retrait.

 

Pourquoi ne puis-je pas régler mon panier directement sur le site ?

ATMB a lancé Plus Proche pour soutenir les acteurs économiques locaux, en qualité de metteur en relation.
Dans cette optique, nous souhaitons que votre achat soit symbolisé par le règlement de votre panier directement auprès du producteur.

 

Comment procéder pour réserver mon panier ?

Pour réserver votre panier, il vous suffit de vous rendre sur : https://Plusproche.atmb.com

Dans le menu en haut de page, se trouve l’onglet « réservez votre panier bio »

Après avoir pris connaissance de la composition de la semaine. Il vous suffit ensuite de sélectionner la taille du panier et d’inscrire vos coordonnés.

Un e-mail de confirmation vous sera envoyé pour récapituler votre réservation.

 

Information sur la commande

 

J’ai réservé mon panier, comment être sûre que ma réservation est bien prise en compte ?

Au moment de la réservation, vous renseignez votre adresse email et votre numéro de téléphone portable.

Un mail de confirmation de réservation avec le récapitulatif de votre commande (taille du panier, date, heure de retrait) vous est envoyé.

 

Information sur la distribution des paniers

 

J’aurai du retard sur le créneau indiqué lors de la réservation / Je ne pourrai pas venir à l’heure indiquée lors de la prise de réservation ?

Le producteur est présent jusqu’à 19h sur l’aire et conserve jusqu’à cette heure.

 

J’ai oublié mon panier ?

Nous vous invitons à prévenir le producteur sur son téléphone portable au 06.51.50.84.37 ou par mail thierry.cheneval@free.fr.

Vous pourrez trouver ensemble un moyen pour récupérer votre panier ou le reporter sur la semaine d’après.

Pour information, il propose la vente directe sur son exploitation à Contamine sur Arve, à 2km de sortie Vallée Verte n°15.

 

J’ai un imprévu, je ne pourrai pas venir récupérer mon panier ?

Nous vous invitons à prévenir le producteur sur son téléphone portable au 06.51.50.84.37.

Vous pourrez trouver ensemble un moyen pour récupérer votre panier ou le reporter sur la semaine d’après.

Pour information, il propose la vente directe sur son exploitation à Contamine sur Arve.

 

Je suis déçu de la qualité ou de la fraicheur de mes produits ?

La qualité et la fraîcheur des produits incombent au producteur. Le rôle d’ATMB est de mettre en relation le producteur et les habitants du territoire, utilisateurs du réseau ATMB.

Immédiatement, nous vous invitons à prendre contact directement Mr Cheneval par téléphone au 06.51.50.84.37 ou par mail thierry.cheneval@free.fr  afin de trouver ensemble un arrangement.

De plus, nous vous remercions de nous en informer via le formulaire contact présent sur atmb.com. Il est important pour nous de connaître vos retours d’expérience.

 

 

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